Help Center > Make payments
My balance was paid by HSA, why do I not see it applied?

It may take up to 30 days to receive the deposit and post to your account. If it has been longer than 30 days, please call your HSA provider and gather the following information.

  • Payment date
  • Payment amount
  • Check number

Once obtained, contact customer service at (844) 266-7323 (please make sure to have your account number on hand) and we will be glad to review.

Need more help?
If you have more questions, one of our support representatives is here to help.
Contact Us
Wait times may be longer than normal
Speak with a representative over the phone, Mon to Fri 8AM to 6PM EST.